FAQ

At Aurum Bar, we accept all major credit cards as well as payments made through PayPal. All payments must be paid in full before shipment. In order to place a payment, simply click on either the "Continue to Checkout" or the "PayPal Checkout" buttons in the shopping bag. After you have entered your contact details, you will then be redirected to the relevant payment platform.

So, you've looked through our site and want to purchase an item? Great! Click on the product you would like to purchase to proceed to the product’s page. There, you can find information regarding description and product dimensions. Click “ADD TO BAG”, and you will be redirected to your shopping bag ready for checkout. Once you have arrived at your shopping bag, you can confirm that all of your order details are correct. If you have a Promo Code, this is the place to enter it to redeem the discount. Once you are satisfied with your order, you may click “CONTINUE CHECKOUT”, which will take you to the contact information page. Here you will fill out your basic contact details and then, again, click “CONTINUE CHECKOUT”.

The next page will be where you enter your payment & shipping information. Once you have successfully completed this page, you will be sent to a confirmation and thank you page and your order will be sent to production! You will also receive an order confirmation email with your order details and shipping information.

Subscribers to our newsletter and other customers who follow us on social media often receive discount codes. In order to redeem your discount, simply add the products you would like to purchase to your shopping bag. In your shopping bag, beneath your item information, you will see an option to enter your promotional code. Click this button and a box will drop down where you can type in your promotional code. Once you click “APPLY”, your discount will be subtracted from your subtotal.

If you are having issues redeeming your discount, you may have entered the wrong promotional code or your code may have expired. Please make sure you write the promotional code in the exact same way it was given to you, without any spaces. If your promotional code is not working, please contact our customer service to resolve the issue.

At this time, only one promotional code may be used at a time.

If you received a message that your payment did not go through, please check your billing information and personal information. Make sure the information you have entered matches the card. If all details are correct, please try to pay via PayPal. Don't worry, you don't have to be a registered member of PayPal to use their services. You can also use a different credit card or try simply try again with the payment process a few hours after your initial attempt.

There are a few reasons why this might have happened:

• Sometimes, there is a slight difference between your actual email address and the one you made your order with. (Typos- we all make them!).

• The email may have been sent to your spam / junk / promotion folder. Look into these folders and find the email.

• Mark our domain as “Not Spam” in your email service.

• Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

Allow 24hrs for our team to release the order into a confirmed status.